Privacy Policy

This Privacy Policy explains how Dogeau Casino handles information connected with your use of our website and online gambling services. We aim to collect, use and protect personal information in a fair, transparent and secure way. Please read this policy together with our Terms and Conditions and any other privacy notices displayed on the website.

Dogeau Casino holds a gaming licence issued by the Curaçao gaming authority (GC). Player data is protected with SSL encryption and stored under strict confidentiality standards.

Information we may collect

When you visit the website, create an account or use our services, we may handle information that identifies you or is reasonably connected with you. The information collected depends on the features you use, the checks required for your account and the choices you make. We aim to collect information that is relevant to a clear business, service or legal purpose.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with our support team. We may also record information about your account status, responsible gambling settings, account restrictions and other choices made while using the website.

Identity and verification information

To help confirm your identity, age, eligibility and account details, we may request verification documents or other information. This can include documents showing identity, address or payment ownership. We may also receive information from verification and fraud-prevention services where this is appropriate and permitted.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, payment methods, transaction references and related account activity. Payment providers may process payment details directly. We generally handle the information needed to confirm, authorise and reconcile a transaction rather than collecting more payment information than necessary.

Device, technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, dates and times of access, and information about how features are used. We may also receive information about errors, security events and connection activity.

Information from other sources

In some situations, information may come from payment providers, identity verification services, security and fraud-prevention services, analytics providers or other service partners. We may also receive information when you contact us, respond to a survey, enter a promotion or interact with communications from us.

How we use personal information

We use personal information for purposes connected with providing, securing and improving our services. This includes operating your account, processing transactions, providing support and meeting obligations that apply to an online gambling service.

Creating, operating and maintaining your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints and requests.
Confirming your identity, age and eligibility to use the services.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating unauthorised activity, abuse, collusion, cheating and other harmful conduct.
Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Managing responsible gambling tools, account restrictions and safer gambling requests.
Improving website performance, usability, security and available features.
Understanding general usage patterns through reporting and analytics.
Sending service messages about your account, transactions, security or important changes.
Sending marketing communications where permitted and where you have provided the necessary choice or consent.

We may combine information from different parts of our services when this is reasonably needed for these purposes. For example, account, transaction and technical information may be reviewed together to protect an account or investigate unusual activity. We do not use personal information for unrelated purposes without an appropriate basis or notice.

Marketing communications

If you receive promotional emails, messages or other marketing communications, you can change your preferences or withdraw consent. You may be able to use an unsubscribe option included in a message, account settings where available, or contact us using support@dogeaucasino.top. Withdrawing marketing consent will not affect essential service messages, such as security notices, transaction updates or information about your account.

Legal and service-related grounds

Information may be used where reasonably necessary to provide the service you request, protect the website and its users, comply with applicable requirements, investigate suspected misconduct, resolve disputes or establish and defend legal claims. Where consent is used for a particular purpose, you may withdraw it, although this will not affect processing already carried out before withdrawal.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep you signed in, support essential functions, protect sessions, understand website usage and improve performance. Some cookies may be placed by service providers that assist with analytics, security, payments or other website functions. Cookies may be temporary or remain on your device for a longer period, depending on their purpose.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended and some preferences may not be remembered. Browser controls do not always remove information that has already been collected or affect technologies necessary for essential services.

When information may be shared

We may share relevant information with service providers and professional advisers that help us operate the website, provide customer support, process payments, complete verification, monitor security, prevent fraud, host systems, analyse performance or meet administrative requirements. These providers should handle information only for agreed purposes and in accordance with applicable obligations.

Information may also be shared where necessary to meet a legal or official request, protect the rights and safety of players or others, investigate suspected unlawful or harmful activity, enforce our terms, or protect the operation and security of the website. Information may be shared in connection with a business change, such as a transfer or restructuring, subject to appropriate protections.

Security

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, authentication, monitoring, secure transmission and staff or provider procedures. No online service can guarantee complete security, so you should keep your password confidential, use a secure device and contact us promptly if you suspect that your account has been compromised.

International handling

Some service providers or systems involved in operating the website may be located outside Australia or may access information from another country. Where this occurs, information may be subject to the laws of that location. We take reasonable steps to use suitable safeguards and expect relevant providers to protect information appropriately.

Your privacy rights and retention

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to provide access to your information, correct information that is inaccurate or incomplete, delete information where deletion is available, or explain how information is being used. You may also withdraw consent to marketing communications at any time.

How to exercise your data rights

To exercise your data rights, including access to your data, correction of inaccurate or incomplete data, deletion of your data where available, or withdrawing consent to marketing, contact support@dogeaucasino.top. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect another person’s privacy.

We will review privacy requests and respond within a reasonable timeframe. Some requests may be limited or refused where an exception applies, where we cannot safely verify the requester, or where fulfilling the request would interfere with legal, security, fraud-prevention or responsible gambling requirements. If we cannot take the requested action, we will explain the reason where we are able to do so.

Closing an account and keeping records

You may ask for your account to be closed through the available support channels. Closing an account does not automatically remove every record connected with it. Some records must be kept for a period required by law, including records relating to identity checks, transactions, payments, security, disputes and responsible gambling. Other information may be retained where reasonably necessary to resolve complaints, enforce terms, prevent fraud, protect the website or establish and defend legal claims.

When information is no longer required, we aim to delete it, anonymise it or securely dispose of it in accordance with our procedures. Backup copies may remain for a limited period while normal systems are updated or overwritten. Information that has been anonymised may continue to be used for statistical, reporting or service-improvement purposes because it no longer reasonably identifies an individual.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, security practices or privacy requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically. If a change is significant, we may provide an additional notice where appropriate.